At Skin Secrets Cosmetic Clinic Shop, we aim to provide a seamless and efficient shipping experience for our customers. Please read our shipping policy guidelines below to understand how we handle shipping of our skin care products:
1. Shipping Times: We aim to process and ship orders every Tuesday and Thursday, on business days, upon receiving your order. Please note that shipping times may vary based on factors such as product availability, order volume, and your location.
2. Shipping Methods: We offer a range of shipping options to accommodate your needs. You can select your preferred shipping method during the checkout process. Our available shipping methods include Local Delivery and Xpresspost.
3. Shipping Costs: Shipping costs are calculated based on the shipping method you choose and your location. The total shipping cost will be displayed during the checkout process before you complete your order.
4. Order Tracking: Once your order has been shipped, you will receive a shipping confirmation email containing tracking information. You can use this information to track the status and estimated delivery date of your order.
5. Shipping Addresses: Please ensure that you provide accurate and complete shipping information when placing your order. We are not responsible for delays or delivery issues caused by incorrect or incomplete addresses.
6. Delays and Exceptions: While we strive to meet our shipping estimates, unforeseen circumstances such as weather conditions, holidays, or other factors may cause delays. We appreciate your understanding in such situations.
7. International Shipping: At this time, we only offer shipping within Canada. We do not offer international shipping.
8. In-Store Pickup: If you are local to our location, you have the option to select in-store pickup during checkout. We will notify you via email when your order is ready for pickup.
9. Shipping Partners: We work with trusted shipping partners to ensure reliable and timely delivery of your orders.
10. Contact Us: If you have any questions about our shipping policy or the shipping process, please contact our customer service team at firstname.lastname@example.org